Need to know more about our shipping and return policies? We have prided ourselves on customer satisfaction since 1965 — that goes for our shipping and returns as well as our products. Below, we outline our qualifications for returns, what items we accept, where to ship your items and what qualifies for a refund.
What Is the Return Policy?
We strive to provide quality items that meet your standards for excellence and performance, but we're here to support you if something isn't exactly what you needed. If you need to return an item, we will help you through the entire process. Our team members will guide you through any questions you have.
Refunds
Orders returned within 90 days of the date of purchase are eligible for refunds. To get a refund, you will have to pay a 10% restocking fee and cover any shipping charges to get the product back to the warehouse (even in circumstances where we provide the return shipping labels to assist you in facilitating your returns to us.
Any items refused by the customer will be liable for shipping charges to them along with the return service back to General Spring.
After we receive your returned item, we will issue you a refund (less the restocking fee and shipping costs) within five days. From there, it could take as long as five days for the refund to show up on your statement — the time required depends on how quickly your bank processes transactions. Refunds through PayPal are instant once we receive the item.
Some items are shipped directly from our distributors or manufacturers. If those items are returned directly to those distributors or manufacturers then their return policy applies. They can take up to 4 weeks to verify the correct product was returned and that the product is in sellable condition after being inspected. This applies to any returns not being returned to General Spring of Kansas City, Inc. in New Century, KS.
If you have not received your refund after the outlined period, contact us so we can check on it. Feel free to notify us of any concerns regarding your refund or return.
Return Exceptions
All items except for U Bolts are eligible for returns. We customize every U Bolt for each order, so they cannot be changed and used again. Our refund process applies to all products aside from U Bolts as well. We are happy to answer any questions and provide more information about U Bolts.
How Do I Return an Item?
Our return policy is straightforward. To return an item, simply send your product to our Kansas City warehouse at 100 New Century Parkway, Suite A, New Century, Kansas 66031. Return shipping costs are not covered with purchases and returns are subject to a 10% restocking fee.
To qualify for a refund, you must make sure we receive the returned order within 90 days of purchase. Check your order date to see if your return qualifies.
Shipping Information
General Spring of Kansas City, Inc. stocks most items we sell, however not all items are stocked in our Kansas City warehouse so these items will be drop shipped from a different location. Sometimes this leads to quicker delivery times and other times it can take an additional day or two.
If you are trying to estimate when a package will be delivered, please note the following:
We offer fast shipping internationally and across the U.S. so you can put your purchase to good use as soon as possible. To ensure you receive your part in good condition, we perform regular quality checks within our warehouses. We will notify you as soon as your order ships, and you can contact us with any concerns. Shipping costs are calculated during the online checkout process and can vary depending on the item and your location. International shipments will be shipping costs only. Any duties and taxes associated with international shipments will be customer responsibility due at arrival. Fedex International Priority and Fedex International Economy have the brokerage fees already included in the shipping costs. All other international services you will be responsible for broker fees.
Fedex and UPS Ground have 10 business days to deliver your product before they consider it a failure and will issue a claim. If a package is lost we will attempt to have it located by Fedex or UPS before 10 business days. Once a package has been lost for 10 business days we will then reship a new one unless UPS or Fedex gives us permission to reship a replacement earlier.
Free Shipping Policy
Overnight and 2nd Day Shipping Policy
Contact General Spring for Assistance
If you need help returning an item, contact General Spring for assistance or any questions regarding your order, shipping or returns. We have been a leader in leaf spring and suspension production since 1965, and our job is to make sure you have the parts you need. You can give us a call at 913-829-0619 for more information on our shipping and return policies.